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Productlane tech stack

Customer support tool built on Linear, with a shared inbox for chat, Slack and email plus a customer portal, public roadmap and changelog; conversations become Linear issues.

productlane.com ↗Checked Sep 2026

Foundation

Background Jobs & Cron

Inngest

“Inngest is powering our background jobs and workflows with ease! Its powerful automation and seamless integration into our development process allow us to focus on building without worrying about infrastructure.” — the maker, Sep 2026 ↗

In its subprocessor list: Inngest, Inc. | Background job and workflow orchestration | US source · Oct 2026 ↗

Transactional Email

Resend

“Resend is our tool of choice when it comes to emailing. The Resend API has made sending transactional emails easy for us - super reliable, fast, and developer-friendly. The guys behind Resend are super helpful and always happy to support us with all our needs,…” — the maker, Sep 2026 ↗

In its subprocessor list: Resend, Inc. | Transactional and lifecycle email delivery | US source · Oct 2026 ↗

Postmark

On its website: DNS: pm-bounces.productlane.com CNAME pm.mtasv.net source · Oct 2026 ↗

In its subprocessor list: Postmark (Wildbit, LLC) | Outbound email delivery for customer inboxes | US source · Oct 2026 ↗

SendGrid

On its website: DNS: s1._domainkey.productlane.com CNAME s1.domainkey.u34539353.wl104.sendgrid.net; DNS: s2._domainkey.productlane.com CNAME s2.domainkey.u34539353.wl104.sendgr… source · Oct 2026 ↗

Frontend Framework

Next.js

On its website: HTTP: productlane.com responds with x-nextjs-prerender; HTTP: www.productlane.com responds with x-nextjs-prerender source · Oct 2026 ↗

Money

Payments

Stripe

In its subprocessor list: Stripe, Inc. | Payments and billing | US source · Oct 2026 ↗

AI in the product

LLM API

Claude

In its subprocessor list: Anthropic, PBC | AI inference for optional features (Claude models) | US source · Oct 2026 ↗

OpenAI API

In its subprocessor list: OpenAI, L.L.C. | AI inference for optional features (regional endpoints where configured) | EU source · Oct 2026 ↗

LLM Observability & Evals

Langfuse

In its subprocessor list: Langfuse GmbH | AI observability: traces of AI feature runs, including prompts and model outputs, for debugging and quality monitoring | EU source · Oct 2026 ↗

Shipping

Hosting

Cloudflare

In its subprocessor list: Cloudflare, Inc. | CDN, WAF, edge services | Global source · Oct 2026 ↗

Amazon Web Services

In its subprocessor list: Amazon Web Services, Inc. | Primary hosting (compute, storage, databases) | EU (Frankfurt) source · Oct 2026 ↗

Image & Video Hosting

Mux

In its subprocessor list: Mux, Inc. | Video hosting, encoding, and playback for recordings uploaded to threads and changelogs | US source · Oct 2026 ↗

Error Monitoring

Sentry

In its subprocessor list: Sentry (Functional Software, Inc.) | Error tracking and monitoring | US source · Oct 2026 ↗

Growth

Lifecycle Email

Loops

“Loops is essential for our email workflows—helping us streamline onboarding flows, product updates, and engaging with our users! Everything in Loops is super easy to manage, with no unnecessary fluff!” — the maker, Sep 2026 ↗

Product Analytics

PostHog

In its subprocessor list: PostHog, Inc. | Product analytics | EU source · Oct 2026 ↗

Web Analytics

Google Analytics

In its subprocessor list: Google LLC | Google Workspace: business email, calendar, and document collaboration for Productlane personnel | Global source · Oct 2026 ↗